Frequently Asked Questions

Everything you need to know about your Frye & Co. experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your items sooner.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that footwear must be returned in its original, undamaged shoe box.

Are Frye & Co. products made from genuine leather?

Yes, we pride ourselves on using high-quality, genuine leathers and premium materials designed to age beautifully and provide long-lasting durability.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How do I find my correct size?

Each product page features a detailed size guide. Generally, our footwear runs true to size, but we recommend checking specific measurements for our apparel and accessories to ensure the perfect fit.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer support team; otherwise, you may return the items once received.